AI Inherits Your Assumptions and Runs Them at Scale
A human used to be the throttle. Someone applied the rule, caught the edge case, paused when the numbers looked wrong. That person was slow, and their slowness was a feature. It gave the drift a place to surface. An agent removes the throttle. It applies what it inherited to every entity and every period, […]
The Seams Where Ownership Disappears
Drift does not spread evenly. It pools at the seams, the handoffs between functions, teams, and vendors, where each side is certain the other one owns it. If drift has no owner by default, the next question is where the missing ownership hurts most. The answer is consistent across every organization I have worked in. […]
Drift Has No Owner by Default
Ask who owns the gap between the system you documented and the system you run. In most organizations the honest answer is no one, and no hire, tool, or program the market sells you changes that. Let me tell you about an owner who was promoted eight months ago. She built a program well. Clear […]
The Four Places Drift Hides
You cannot govern drift by watching everything. It concentrates in four places, and inspecting those four beats any platform that promises to watch them all. Once leaders accept that the system they run has drifted from the system they documented, the next question is the practical one. Where do I look? You cannot reconcile everything […]
The System You Run Is Not the One You Documented
Every organization operates two systems at once: the one it wrote down and the one it runs. The distance between them is called drift, and most leadership teams are governing the wrong one. Walk into most organizations and the operating model looks impeccable. Clean process maps. Named owners. Approval gates in the right places. Then […]
EHR Implementation Problems: Why 50% of Healthcare IT Projects Miss Their Deadlines (And How to Fix It)
EHR implementations are among the most complex IT projects in any industry. Multiple departments. Thousands of workflows. Clinical staff who have zero patience for systems that slow down patient care. Regulatory requirements that change mid-project. Vendors with their own timelines and priorities. The statistics reflect this complexity. Industry data shows the average EHR implementation runs […]
The Velocity Governance Framework™: How You Govern Fast
THE OPERATING MODEL · PART TWO Speed and control are not opposites. By Michelle McKinney, MBA, CSM | CEO and Founder, TransformXperience LLC Reading time: 9 minutes
The AGE Framework™: How You Govern Well
THE OPERATING MODEL · PART ONE Governance is a continuum, not an event. By Michelle McKinney, MBA, CSM | CEO and Founder, TransformXperience LLC Reading time: 9 minutes Governance is not a calendar invite. It is an operating stance. Most organizations still govern in bursts. A gate at kickoff. A review of the quarter. An […]
The 28% Problem: Why Mid-Market AI Pilots Stall Before They Scale
Your pilot worked in the demo. Then it met your operating model. Why 72% of mid-market AI programs stall before they scale, and the discipline that separates the ones that survive.
The AI Hangover Looks Different in Every Industry. The Root Cause Is the Same.
By Michelle McKinney, MBA, CSM | CEO and Founder, TransformXperience LLC Over the past several weeks on The Daily Byte, we have been talking about the AI Hangover. The cuts after overspending on AI pilots that produced nothing. The rehiring wave that is now in full swing across industries. The slow, expensive realization that deploying […]