The Seams Where Ownership Disappears
Drift does not spread evenly. It pools at the seams, the handoffs between functions, teams, and vendors, where each side is certain the other one owns it. If drift has no owner by default, the next question is where the missing ownership hurts most. The answer is consistent across every organization I have worked in. […]
Drift Has No Owner by Default
Ask who owns the gap between the system you documented and the system you run. In most organizations the honest answer is no one, and no hire, tool, or program the market sells you changes that. Let me tell you about an owner who was promoted eight months ago. She built a program well. Clear […]