The Four Places Drift Hides
You cannot govern drift by watching everything. It concentrates in four places, and inspecting those four beats any platform that promises to watch them all. Once leaders accept that the system they run has drifted from the system they documented, the next question is the practical one. Where do I look? You cannot reconcile everything […]
The System You Run Is Not the One You Documented
Every organization operates two systems at once: the one it wrote down and the one it runs. The distance between them is called drift, and most leadership teams are governing the wrong one. Walk into most organizations and the operating model looks impeccable. Clean process maps. Named owners. Approval gates in the right places. Then […]